What is the Premium Social Wall Inbox Plugin?
The Premium Social Wall Inbox plugin allows app users to track messages within your social wall. It’s a companion plugin—meaning you must have the Community Wall plugin installed and activated for it to work.
The Community Wall plugin will continue to function normally and work the same way that it always has. Installing the Premium Social Wall Inbox plugin simply enhances the communication functionality. Here’s how it works:
Without the plugin, if an app user posts on the social wall, any user mentioned in the post would receive a notification and could send a reply. However, if the notification was missed, there’s no way to go back and review the messages between you and the user who sent it.
You’d have to find that user within the social wall, select their name, and initiate a new message as a workaround.
The Premium Social Wall Inbox plugin eliminates this issue.
Once the Inbox plugin has been installed, it allows you to track those messages, even after the initial notification. Just select the message in the inbox, and you’ll have full access to the threads between you and other users.
Premium Social Wall Inbox Features Explained
The Premium Social Social Wall Inbox’s primary feature is very straightforward. The plugin makes it possible for users to manage one-on-one message threads from the Community Wall.
Aside from the main purpose, additional features include:
Track conversations from Community Wall
Search for users
Indicator for unread messages
All of this can be managed in an easy-to-use inbox.
Common Use Cases For the Premium Social Wall Inbox Plugin
Anyone currently using the Community Wall plugin can benefit from the Premium Social Wall Inbox. When paired together, these plugins are perfect for things like:
Building an in-app community network
Internal team communication
Driving user engagement
Q&A message board
General announcements with user feedback
Users can continue to create discussions, add comments to existing ones, upload images, and have one-on-one conversations. The Inbox plugin just enhances the user experience.
How to Use the Premium Social Wall Inbox Plugin
As a companion plugin, you don’t need to do anything special to use the Premium Social Wall Inbox plugin.
Once installed, it will start working automatically. You won’t have to manually sync it with the Community Wall plugin or anything like that.
Using the feature within the app itself is easy. Users simply need to navigate to their inbox and all of their messages will appear in one place. Both read and unread messages can be found here.
So if a user missed a notification or wanted to reply to messages at a later time, the Premium Social Wall Inbox makes this possible.
Pro Tips For the Premium Social Wall Inbox Plugin
After using the Premium Social Wall Inbox plugin ourselves and seeing it used in other apps, we’ve identified some of the top tips and best practices for this plugin.
Pro Tip #1: Install Community Wall
As previously mentioned, the Premium Social Wall Inbox is a companion plugin. It doesn’t do anything on its own. You must have the Community Wall plugin installed for this plugin to function.
Simply put, the Premium Social Wall Inbox plugin enhances the Community Wall’s functionality.
Pro Tip #2: Encourage Users to Turn on Notifications
Try to encourage app users to turn on notifications for messages within the social wall. Even though the Premium Social Wall Inbox plugin allows them to review messages at a later time, notifications help drive app engagement.
Pro Tip #3: Reply to Messages
As an app admin, you should be active on the social wall whenever possible. Replying to messages keeps users engaged. You can help facilitate discussions and manage all of your conversations in one place.
While the Premium Social Wall Inbox is designed to improve the experience of app users, it can also help admins stay organized.
In addition to this article, we recommend checking out the following related articles so that you have a better insight into how to use the system to its fullest advantage:
Still have questions? No problem! Reach out to us and we’d be happy to help :)