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How to use the Upvote plugin

Collect user suggestions and let others vote on them with the Upvote plugin. Customize content, permissions, and voting rules.

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Written by Support
Updated this week

Overview

The Upvote plugin lets users submit ideas, vote on suggestions, and track progress with status labels. Use it to gather feedback, manage feature requests, or handle team task lists.

Requirements

  • This is an Accelerate plugin, available on the Standard, Growth, and Scale plans.

  • To enable private messaging between users, you must link the Community Wall plugin.

How to use the Upvote plugin

  1. Log in, go to Builder in the left navigation.

  2. Click the + button at the top left to open the Plugin Marketplace:

    1. Search for Upvote, then click Add Plugin.

    2. Name your plugin and choose whether to add it to the side menu, then click Add.

  3. Stay in the Content tab:

    1. Add a heading and description to explain what users should vote on.

    2. Use the formatting toolbar to style text, insert images or videos, or add actions and buttons.

  4. Click the Design tab:

    1. (Optional) Toggle on Advanced Mode to use custom CSS if you are experienced.

  5. Click the Settings tab:

    1. Toggle on Allow Comments to let users comment on items.

    2. Toggle on Show Voter Profile Details to allow profile views.

    3. To allow private messaging:

      1. Click Select Feature and choose an existing Community Wall plugin (or add one).

      2. Make sure Show Voter Profile Details is toggled on.

    4. Under Who Can Add Item, choose whether all users, no one, or users with specific tags can submit new items.

    5. Under Allow Status Update, choose who can update item statuses.

    6. Under Allow Push Notification, choose who receives alerts for new items.

    7. Choose a Default Sort Order: Newest, Oldest, or Most Votes.

    8. Select when to Hide Completed Items to remove finished tasks from the visible list.

    9. Turn on In-App Purchase to charge users for votes, then set your product and the number of votes per purchase.

  6. Click the Security tab:

    1. Turn on Require Login to restrict access to logged-in users.

    2. (Optional) Add tag-based restrictions and choose whether to match any or all tags.

  7. Click the Tagging tab:

    1. Enter a tag name to automatically apply to users when they open the plugin.

    2. Click Add Tag.

  8. Click the Purchase tab:

    1. Check Require Purchase to enable.

    2. Choose your product type (e.g., Single Purchase or Subscription).

    3. Upload an image, fill out purchase details, and add success/failure messages.

  9. Click the Analytics tab to see feature performance:

    1. View data such as number of views, users, and devices over time.

  10. Click the Language tab:

    1. Update default terms like “Comment” or “Update Status” to match your app’s branding.

Troubleshooting tips

  • If users can’t submit items, check Who Can Add Item under the Settings tab and make sure permissions are set correctly.

  • If private messaging isn’t working, confirm the Community Wall plugin is linked and messaging is enabled.

  • If completed items are still visible, make sure Hide Completed Items is turned on in the Settings tab.
    If voting isn’t allowed, check whether In-App Purchase is enabled and configured properly.

  • If changes aren’t saving, confirm the “Saving…” indicator appears when editing content or design.

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